Client Care

We want to give our clients the best possible service and we take our Client Care duties with the utmost seriousness.

If at any point a client becomes unhappy or concerned about the service that we have provided then they should inform us immediately so that we can do our best to resolve the problem swiftly and satisfactorily.

In the first instance it may be helpful to contact the person who is working on the case to discuss any concerns and we will do our best to resolve any issues at that stage. To make a formal complaint, please read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help if there are concerns about our behaviour. This could be for things like unfair treatment because of age, a disability or other characteristic, dishonesty, taking or losing money. We are committed to promoting equality and diversity.

You can raise your concerns with the Solicitors Regulation Authority

What do to if we cannot resolve your complaint

The Legal Ombudsman can help if we are unable to resolve a complaint ourselves. They will look at the complaint independently and it will not affect how the case is handled.

Before accepting a complaint for investigation, the Legal Ombudsman will check that attempts have been made to resolve the complaint via this firm in the first instance. Please see the complaints procedure for further details.

The contact details for the Legal Ombudsman are as follows:

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Privacy Policy

The firm has a privacy policy. Full details of the policy are available here / Privacy Policy (PDF)

 

Contracted with the Legal Aid Agency
- Authorised and regulated by the Solicitors Regulation Authority under Nos. 650937, 74843, 74844 and 74846